Service Design

What is done during a website design process?

WHAT IS DONE DURING A WEBSITE DESIGN PROCESS? We are an SBA project team who designs a new website to The Finnish Railway Museum. They asked us to do a new design for a new website. We did a couple of design documents after doing a user study of the old site and site mapping …

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Learning by developing (P2P) around the world – Join our journey! 

Students have challenges to combine theoretical and practical learning. What would it be like to gain work experience during your studies? How to become more professional while work studying? Laurea has responded to these challenges for students. Laurea has found a new way to combine academic and real-life learning. P2P is a great way to …

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The future is now – Project: Integrate human robot into daily life

How to place a human robot in everyday life? Students from different cultures at Laurea University of Applied Sciences are dealing with this question in their project “Integrate Human Robots Fall 2022”. For this special project, Laurea was able to work along with one of their key partner Lauttasaaren senioritalo. The senior residence is located …

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Harsh winters and a grumpy nation – how to make Finland an attractive place for foreign workers and how to reach them?

We started the project in August, and even though we still have work to do, we have made a lot of progress since then. Our goals were to find out suitable countries to recruit hospitality workers to Finland, through what channel(s) would be the best to recruit them, what factors make our client an appealing …

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International recruitment for Finlands hospitality industry – Service Design Hyvinkää P2P/SBA Fall 2022

When it comes to Finland’s strongest and most important economy sectors, the hospitality industry plays an undeniable leading role. Besides the number of jobs it creates, it also shapes the image of Finland as a country around the world. Nevertheless, there is big demand for people working in this industry. Often it requires a lot …

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Planning implementation of a service design project in hotel industry

This project started in August 2022 and the client is Hotel Sveitsi. Hotel Sveitsi is a modern hotel that opened in 2017 and offers services to single travelers and families staying at the hotel. They won Finland’s leading resort 2022 -price in the World Travel Awards competition for the third time, last time in 2019 …

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